TERMS & CONDITIONS
OUR SERVICES

Event catering - Terms and Conditions

1. QUOTATIONS


Please note that all quotes are not final and are subject to change with regards to the variable costs included with your quote.
We do not charge for VAT. Prices are based on a specific number and the final costs will vary according to the number of guests, event timings and menu choices. We cater from 40 to 400 guests and have a minimum order of £350.00 on weekdays and £500.00 on weekends.

2. CONFIRMATION
 

All bookings should be confirmed by email. Email confirmation will also be taken as acceptance of our Terms & Conditions.

 

3. FINAL NUMBERS
 

Confirmation of final guests and dietary requirements is required 1 week before the event unless otherwise agreed with Elysia in writing. Should numbers decrease within this time we reserve the right to charge the original price per head.

4. DEPOSIT
 

Elysia reserves the right to request a 30% deposit up front for new customers and orders above £500.

 

5. CANCELLATION
 

We totally understand that a confirmed event can be cancelled, even at the last minute. To cover arrangements that have been made at that time, in the event of a confirmed booking being cancelled, the following charges will apply (as a % of the most recent confirmed quote):

  • Before or within 21 days of event – 25%

  • Within 14 days of the event – 30%

  • Within 7 days of event ‐ 60%


Any liability to sub contractors and suppliers or other direct costs or expenses incurred on behalf of the client will also be charged to the client.

 

This applies unless otherwise agreed with Elysia in writing (specific events, weddings etc.).

 

6. INSTRUCTIONS
 

The Client shall be responsible to Elysia for ensuring the accuracy of the terms of any order submitted by the client including timings and for giving Elysia any necessary information relating to the booking within sufficient time to enable Elysia to perform the quotation in accordance with its terms.

7. PREPARATION AND SERVICE STAFF

Our menus are designed to be delivered 2 hours prior to service to allow time to freshly assemble, display and ensure everything is perfect before the guests arrive. For larger events, the preparation time may be longer and will be estimated prior to the event. Elysia charges £15.50 per hour per staff member for the food preparation and service. Additional cost may occur for special chef demand and expertise. Transport of staff to and from the event location will be charged at cost price. 

 

8. DELIVERY
 

We are able to deliver by bicycle to central London at a chosen time. Delivery is charged at approx. £10 for event up to 50 guests in central London, an additional charge may occur for larger events.

9. FOOD PREPARATION
 

Elysia's menus are designed to be delivered 2 hours prior to service to allow time to freshly assemble, display and ensure everything is perfect before the guests arrive.

 

10. PROPERTY
 

Elysia shall not be held liable for any loss, theft or damage to any of the Client’s or the Client’s guests’ property during the booking.

 

 

11. PAYMENTS
 

The final invoice will be sent within 7 days after the event and is payable within 14 days of the invoice date. Payment may be made by BACS. If the date of payment is exceeded, Elysia reserves the right to charge a reminder fee of £50 and10% administrative fee per month for late payments.

 

 

12. LOSS OR DAMAGE
 

Save for the neglect and/or wilful conduct of Elysia, its employees, or its agents, the Client is responsible for any loss or damage to hired equipment, from the time of delivery until collected by Elysia, a sub contractor or returned by the client. We will try to mitigate any losses as far as possible but any losses or breakages will be charged for at full replacement cost. If the event runs over timings and the staff are due to leave it is the clients responsibility to ensure that all of the hire is to be returned to its correct place unless otherwise agreed.

 

15. CORKAGE
 

Elysia does not charge corkage. However, Elysia will charge a fee of £1 per head if asked to remove the bottles provided by the Client.

 

 

16. LATE FINISHES
 

The Client will be charged £20 per staff member per additional hour if an event finishes late.

 

 

17. PARKING, CONGESTION CHARGE & ASSOCIATED CHARGES
 

All extra parking and vehicle related charges incurred during site visits and on the day of all jobs will be added to the Client’s final invoice.

 

 

18. FORCE MAJEURE
 

No liability is accepted for failure of performance due to circumstances out of Elysia's control. Elysia's reserves the right to pass on any additional costs incurred from Elysia's suppliers or in‐house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.

 

 

19. CLAIMS
 

A claim that the services are not in accordance with the contract will not be accepted by Elysia unless written notice is given to Elysia within five days of the last date of the provision of the services, stating the ground of the claim and enclosing any supporting evidence. Elysia's liability (if any) to the clients in respect of any defect in the provision of the service or for any breach of the contract by Elysia or agents shall be limited to the price payable to Elysia previously agreed in the quotation.

 

 

20. ALLERGIES
 

Elysia cannot guarantee that any produce on our menu has not come into contact with nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal. For any other allergen information prior to the event please email the office to obtain detailed information of this. While at the event all our staff have been briefed with all the allergen information associated with your event so please ask them for any information.

 

 

21. REMOVAL OF RUBBISH & RECYCLING
 

Any removal of rubbish or recycling will be charged at £1 per head. We can remove all waste and empty bottles associated with your event. In the case of larger events we will ensure that this is all clear by the end of the day the following.

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sophie.andre@elysiacatering.com

07425280958

Elysia Catering Ltd

Registration number: 11675284  

Limited company with social clauses

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